Protecting Youth: The Importance of Age Verification in the Vaping Industry

At IVG, we are committed to providing our customers with a seamless and satisfying shopping experience. Our refund and returns policy is designed to ensure you are happy with your purchase and give you peace of mind when shopping with us. Please read on to learn more about our policy and how it works.

1. Return eligibility:

We understand that sometimes things may not go as planned and you may need to return a product. To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as when you received it. Additionally, returns must be initiated within a few days of the purchase date.

2. Refund process:

If you are eligible for a refund, please contact our customer service team to initiate the return process. We will provide you with a return authorization and instructions for returning the item to us. Once the returned item is received and inspected, we will notify you of approval or denial of your refund.

3. Refund options:

If your return is approved, we will process the refund using the original payment method used for purchase. Please note that the refund may take several business days to appear in your account, depending on your bank’s processing time.

4. Exchange policy:

You may prefer to exchange the item for a different size, color or style. If you would like to exchange your product, please contact our customer service team to arrange an exchange. Once the original item is received and inspected, the replacement item will be shipped to you.

5. Non-refundable items:

Certain items, such as opened vape juice, disposable vapes, and items used or damaged by customers, are not eligible for returns or refunds. Please read our product descriptions and terms carefully before purchasing to ensure the item is eligible for return.

6. Damaged or defective items:

If you receive a damaged or defective item, please contact us immediately to arrange a return or replacement. We will work with you to resolve the issue promptly and ensure you receive a satisfactory solution.

7. Customer support:

Our dedicated customer service team is here to answer any questions or concerns you may have about our refund and return policies. If you have any questions or need help with your return, please feel free to contact us – we’re here to help.

At IVG, we value customer satisfaction and strive to provide a transparent and fair refund and return policy to ensure a positive shopping experience. We thank you for your trust in us and for choosing IVG for your vaping needs. If you have any further questions or need help with your return, please feel free to contact our customer service team – we’ll support you every step of the way.